Good Customer Service is best served with a SMILE :)

I've been served with excellent customer service yesterday and today.

I went to buy textbooks for Kumar at POPULAR Tiong Bahru Plaza yesterday. You know, at Popular, the textbooks and assessment books are almost the same. I don't really know the difference and I was kinda lost at where to start at such a big bookstore.

So I asked the cashier and she called her colleague to help me. The guy, I think Wen Shiong, was so friendly and nice. He looked around the textbook section and was very carefully looking the books so that he doesn't miss anything. Then there were 2 books that were out of stock at his store. He called up the stores at Lot 1 and Jurong East to enquire whether they had the books over there. He confirmed and reserved the 2 books at Jurong East for me.

This guy went the extra mile and wasn't sulking at all that he had to do much just for an ordinary customer. Wow, I was very satisfied and happy. Thank you very much! :)

Today, I went to Bossini at Lot 1 since there are having a 70% sale. Me being small size wasn't able to fit into the S sized stuff they had and some of the stuff I liked didn't have XS size. I asked one of the girls there, whether they had a XS for a certain top I liked and she said "No". So I went to try the S size. It was obivously slightly bigger. I came out and saw a guy there and gave him the top saying that its big for me. He asked me if I would try the smaller size. I said "Yes, if you have the size.".

The guy went back to the store and came back with the XS size and it fitted me. :) Not only that, he also went back into the store and brought the XS sizes for the other stuff I liked. And I was quite undecisive about buying a orange T-shirt which was kinda nice. But I was worried that it would be too bright for me. I actually asked whether the colour would be too bright for me.

He was so nice. He didn't give me any wierd, like some other salespersons have given when I had asked them this kinda questions and he told me that the colour looks good on me! :) Very nice hor. :)

Its delighting when you receive good service and at the same time, you also have to give good service to yr 'customers'. So I decided that for this year's exercise, I'm gonna be more customer-oriented and be more friendly and polite instead of the crappy bitch I was last year. :)

I'm kinda regreting starting the album project. I started at my house first since we are yet to wash some of Kumar's photos. Aiyoh, my house got too many albums la and categorizing and organising them is such a headache! I wish I never started it :( But now cannot do anything. Coz all the photos are all over the place and I don't have a choice but to organize and arrange them....damn......

Gonna sleep now. I'm tired from pullling all those photos out of the albums and thinking how to categorize them.

Good Nite!